About
Highly motivated and dedicated Information Technology student with a strong passion for Web3, AI, and Machine Learning, complemented by over two years of experience as a top-performing Call Center Agent. Proven ability to excel in demanding dual roles, consistently achieving academic excellence (Dean's List) while maintaining high professional standards. Eager to leverage foundational programming, networking, and cybersecurity skills to drive innovation in a dynamic tech environment.
Work
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Summary
Managed high-volume customer interactions and provided comprehensive support, consistently recognized for top performance while balancing full-time academic studies.
Highlights
Awarded 'Site Champion for Ibex Bohol' in October 2024 for exceptional performance and dedication.
Recognized as a 'Top Agent' and '2-Year IBEX VIP' in October 2024, demonstrating consistent high-impact contributions over two years.
Successfully handled up to 12 support tickets per day, resolving customer issues efficiently and maintaining high service quality.
Demonstrated exceptional time management and discipline by consistently excelling in a full-time night shift role while simultaneously pursuing a demanding Bachelor of Science in Information Technology degree.
Education
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Bachelor of Science
Information Technology
Grade: Dean's List
Courses
Integrative Programming (Ruby, Python, Django)
System Administration and Maintenance
System Integration and Architecture
Event-Driven Programming (React, JavaScript)
Digital Imaging
Multimedia
Science, Technology, and Society
Applied Statistics
Awards
Dean's List Award
Awarded By
University (Name Withheld for Privacy)
Achieved Dean's List for academic excellence in both 2nd semester of 2nd year and 1st semester of 3rd year.
Top Agent & 2-Year IBEX VIP
Awarded By
Ibex Global
Acknowledged for consistent high performance and two years of dedicated service as a top-tier agent.
Site Champion for Ibex Bohol
Awarded By
Ibex Global
Recognized for outstanding performance and contributions to the team and site.
Languages
English
Nihongo (Basic)
Skills
Cybersecurity
Malware Analysis (Static & Dynamic), Network Security, Firewalls, VLANs, Command Line Interface (CMD), Phishing, Ransomware, Data Leaks.
Blockchain & AI
Blockchain Technology, Cryptocurrency, Web3 Development, DeFi, Smart Contracts, Artificial Intelligence (AI), Machine Learning, ComfyUI.
Networking
MikroTik RouterOS, Cisco Packet Tracer, Network Configuration, Routing, Enterprise Network Connections, FTP.
Tools & Technologies
Git, GitHub, PyCharm, Blender (Basic), Video Editing Software, Photo Editing Software.
Programming Languages
Python, Ruby, JavaScript, TypeScript, Java, PowerShell.
Web Development
Django, Flask, React.js, React Native, Next.js, PostgreSQL, HTML/CSS, UI/UX Principles.
Cloud & Virtualization
Google Cloud Platform (GCP), Kamatera, Azure, AWS (Foundational), Virtual Machines (VMs), Ubuntu.
Professional Skills
Customer Service Excellence, Problem Solving, Time Management, Cross-functional Collaboration, Project Management Principles, Analytical Thinking, Adaptability.
Interests
Technology
Blockchain, Cryptocurrency, Artificial Intelligence, Machine Learning, Web3.
Creative Arts
Photo Editing, Video Editing, 3D Modeling (Blender), Storytelling.
Personal Development
Fitness, Continuous Learning.